FREQUENTLY ASKED QUESTIONS
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We aspire to make it as easy as possible for you to find the information you need. If you do not find what you are looking for, please contact us and we can help with any questions you may have. We offer technical support with choosing the correct end mill, your particular machine setup, application questions, or any other inquiry you may have.
We ensure that every one of our customer’s needs and expectations are met. We understand that our customers are the most valuable part of our business, and we strive to establish and maintain long-term relationships with them. If perchance we make a mistake, we will do everything in our power to correct the mistake. Suggestions and comments are always welcome and appreciated, so please do not hesitate to contact us.
Q: HOW DO WE GET TECHNICAL ASSISTANCE FROM GLOBAL CUTTING TOOLS?
A: You can get technical assistance and help with:
- Selecting the right application specific end mill (standard, micro, chamfer, clearance cutter, runner cutter, profile cutter, etc);
- Selecting the right end mill material (carbide, cobalt, high-speed steel, carbon, exotics, etc.);
- Selecting the right feeds and speeds;
- Selecting the right coating for your workpiece material and application (TiN, TiCN, TiAlN, AlTiN, AlTiN Nano, ZrN, TiB2, Amorphous Diamond, CVD Diamond, PVD Diamond, or custom coating);
- Or any other needs, call us at 616.531.8500 or Toll-Free at 888.531.8500. Alternatively, visit our research, downloads, or our contact page through the menu navigation above if your question arises after-hours or if you prefer email.
Q: DOES GLOBAL HAVE AN E-BAY, AMAZON, OR ONLINE STOREFRONT?
A: We are currently developing a multichannel e-commerce site so you may purchase our product through any number of convenient, online methods. Special overrun and discontinued items will be offered at extreme discounts.
Q: I NEED INFORMATION ON SPEED AND FEED RATES, HOW CAN I GET IT?
A: All speed and feed rates for our high-performance end mills and specialty end mills are available here. RPM Tables are also available to make programming and process engineering a little easier.
Q: ARE GLOBAL’S END MILLS MANUFACTURED HERE IN THE U.S.A.?
A: Yes. All of our end mills are manufactured in the United States of America, and we purchase all of our materials from U.S. companies, we support local businesses, subcontractors, and vendors. While it’s not always the most profitable way of running a business, we believe it’s the right way. Our primary facilities are located in Grand Rapids, Michigan, USA – although we supply end mills to 60 countries worldwide and every state in the union.
Q: DOES GLOBAL OFFER RESHARPENING, REGRINDING, RECONDITIONING, OR RECOATING OF ITS ENDMILLS?
A: Yes. Not only does Global Tool Company offer resharpening, regrinding, reconditioning and recoating of our own end mills, we offer the same services for nearly all other manufacturers and cutting tools in the metalworking industry.
Q: ARE GLOBAL END MILLS CNC MANUFACTURED?
A: Every carbide and high-speed steel end mill or cutting tool is precision made on one of our state of the art CNC machine or our custom built CNC mills. No one holds the tolerances we do for any specialty tooling. That’s why we are an approved supplier for the Department of Defense and many Aerospace machining and Medical manufacturing companies.
Q: DOES GLOBAL TOOL SHIP INTERNATIONALLY?
A: Of course. We have been helping leading companies across the world increase quality and reduce cycle-time for decades.